What The Best Online Tech Support Should Offer

Tech support is vital for modern business. It enables companies to get assistance when they’re in trouble. Yet finding the right provider for this service might prove tricky. 

We know it can be hard to know what the best online tech support should offer, so we’ve put together this guide to help.

What is Business Tech Support?

Online tech support is a service businesses use to get help with their technology issues. Tech experts are there to offer their knowledge and skills in fixing or facilitating the troubleshooting of any tech problems that may be encountered by computer users.

Most general tech support services provide a phone, email, or live chat service for its clients, troubleshooting tech issues regarding various devices related to the technology world. These services are available to individuals and companies, but are especially beneficial to small business owners.

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The Importance of Online Tech Support Services For Small and Medium Sized Businesses

There are many reasons why technical support can be beneficial for small and medium sized businesses, but the main reason is that they will be able to resolve issues at a much faster rate.

By having all their IT-related disasters resolved by experts in the tech support field, this means that employees’ productivity levels and results will not be affected. Hiring an outsourced tech support service will also be more cost effective than hiring someone in house to do the work, as well as saving on unnecessary time spent sorting out problems. As small business owners are now competing with global tech corporations in terms of productivity, every hour counts.

In the age of GDPR and other data protection guidelines and laws, it is also vital to have someone on-hand when any disaster arises. This protects your company, employees and valuable revenue that may otherwise see disastrous results.

The Benefits of Business Tech Support

There are many benefits associated with business tech support, including:

• Increased Productivity
• Lessened Downtime
• Quicker Resolution of Issues
• Efficient Employee Training
• Increased Efficiency Overall

How To Choose a Tech Support Service Provider

When it comes to choosing a tech support service provider, there are a few factors that you need to consider.

The first is the company background and experience. This could mean checking the details of any certificates or licenses held, as well as verifying industry qualifications, seeking out client case studies and testimonials, or just a direct conversation with them.

Next, you should look at the price. Technical support is not an area where you want to find yourself being overcharged. Be aware that certain tech support services may require an up front, one time fee, though some may work on a pay per fix basis, or offer service plans or an annual subscription. Make sure the service comes with a warranty of some sort, so that if it fails to meet expectations or fulfill its promises you are entitled to your money back guarantee.

Finally, before you make a long term commitment you should look at what additional services or benefits companies offer compared to other companies. Some will give out helpful advice on their technical support services no matter if you opt for them or not, while others might offer incentives for you to choose their service over another. Either could be a good choice depending on your business needs.

Microsoft Gold Partners

Some companies go above and beyond when it comes to customer satisfaction by working with Microsoft. The Microsoft Gold Partnership means that they are held up to the highest possible standards and must adhere to a strict code of conduct in order to remain in their good books.

By choosing such a company, not only do you know that they specialise in high-level technical support, but also that they are fully capable of handling any job with ease.

If you want to make sure your business is as efficient as possible, then choosing an IT support company with Microsoft Gold status is a great way to start. This ensures that your software and hardware will not only be up and running smoothly on the day of installation, but also long into the future.

Microsoft Gold Partners make a point of providing a full set of online support services, meaning that you will always have access to an expert team whenever you need them most.

What Should Be Included in Online Tech Support Services?

Remote Support

For many customers, this is a vital part of the tech support package. Remote support enables an expert to connect and investigate a problem alongside or instead of your in-house team.  A remote service works a lot faster, and gives the technicians in question access to all of your data. If you’re wanting to learn more about the difference between it technicians and it support, read here.

With the rise of remote working, these services can also help you set up a remote working infrastructure and manage your working from home tech needs. The best tech support services have state-of-the-art tools for this, including instant messaging programmes and password protected connections which can be accessed by different members of your team.

Remote assistance also allows for updates to be made on the spot. This means that the most recent versions of antivirus software and antimalware tools can be installed in a matter of minutes, meaning that multiple issues are prevented before they happen.

Read More: How To Plan a Successful Remote Working Infrastructure

24 Hour Support

Great tech help offers support for major issues within 24 hours. This service allows for highly trained technicians to target the tech issue swiftly and efficiently without a great deal of downtime. If downtime is something your business really needs to avoid, a tech support service could be for you.

Software and Hardware Support

Having online access to a technical support company that can test and diagnose your hardware or software ensures that problems are resolved quickly and accurately the first time around, preventing future issues before they start. This means you do not have to go without vital equipment in order to get support, meaning downtime is reduced to a minimum.

There are also companies that work on commission, meaning that they sell software or hardware at wholesale prices and then provide IT support as one of their additional services. While the equipment you need may be more expensive than what you would pay for it online, you can ensure that any problems will be dealt with quickly and without hassle.

Device Setup and Installation

Setting up a new computer can be a daunting task, especially if you have limited in-house knowledge. Online tech support companies will help with this process by analysing your needs and suggesting the best way to meet them based on factors including budget, company size and staff skill level.

They will also collect relevant data before starting so that they can pinpoint the problem as quickly as possible. This prevents future problems, but also ensures that your system will run without a hitch from the start.

Data Protection Services

A simple way to lose customers is to have a major malfunction which results in a loss of stored information. Whether this is a result of an attack or an accident, it can have a huge impact on your company.

However, there are many companies that offer a technical support service specifically designed to prevent this from happening. Data security and management is an important part of online tech support, as it works in a preventative manner against leaked sensitive information or data.

Subscription Services & Other Additional Services

Many services provide additional features that are on a subscription basis. These can include on-site lab tests which ensure your system is running smoothly at all times, as well as antivirus software subscriptions to keep your hardware safe.

Professional IT consultancy may also be available if you plan to transition or begin using new technology in the near future, with many companies providing training sessions to ensure staff are fully informed.

Additional services that may be included in the company’s yearly fee include technical support for peripherals such as printers or scanners, dedicated phone lines which can be used during emergencies and data management services to ensure your documents are secure.

Computer Repair Service

When you are looking for great business tech support, computer repair services are a must. You should find a company that not only offers great rates but also includes unlimited visits as part of their service agreement, ensuring that your system will always be up and running smoothly.

Another thing to look out for is the quality of replacement parts used by the technicians in your area. This is particularly important if you are located in a rural area where there are not many suppliers close by. In this case, your technicians can get straight to work diagnosing the problem and fixing it without needing to wait for replacement parts to be ordered or delivered.

Data Recovery Service

No matter how good your data protection services might be, there is always the risk of unforeseen attacks or accidents. Anyone who has lost important data to a hard drive crash knows how devastating this can be. Not only does it mean that all of your memories are lost, but sometimes also costs can accumulate due to the need for new hardware or software licenses.

When looking for data recovery services, make sure you choose an organisation that not only offers great rates but has a good track record of success too.

Malware Removal Service

Malware removal is rapidly becoming one of the most important aspects of computer repair. Hackers are getting more and more sophisticated with their attacks, meaning that your business could become infected without you even knowing it.

Anti-virus software can only do so much before needing to be updated or replaced, so an up-to-date malware and virus removal service is essential to keep your business safe.

If you are attacked, it is vital that you do not attempt to remove the malware yourself as this can cause more problems than it solves. Instead, allow IT professionals with specific knowledge of the latest threats to look after any issues for you instead. This will not only save time and money, but also prevent data loss or any future issues.

Server Support

More and more companies are switching to online platforms in order to make their operations simpler and cheaper. However, this means that they require help and guidance when it comes to the back-end process of running a server for their company website.

When you invest in server installation and support services, not only will you get access to an expert team who can help you to make the most of your online platform, but also peace of mind in knowing that you are not alone.

Focus on Customer Satisfaction

For small business owners, the most important thing to look for when searching for online support is whether or not the company you choose really cares about their clients.

One of the best ways to tell if they are operating in a customer-oriented manner is by reading several reviews and testimonials from previous customers before opting in. This will give you an idea of how far the company is willing to go in order to ensure that you are satisfied with their work, and allows you to weigh up their company guarantees against previous, proven results.

Looking For Expert Online Tech Support?

If you are looking for expert online tech support services, then you’ve come to the right place. At Binary Blue, we offer comprehensive tech support services and solutions for businesses of all sizes.

Our technicians are fully-trained to deal with whatever issue you might be having, using only the highest quality parts on the market and hard-earned expertise to fix your system as quickly and efficiently as possible.

We also have a fantastic customer service team who are always available to provide you with additional information or answer any questions you might have. 

For more information, contact us today!