Benefits of External IT Support Services: The Little Known Top 5

When it comes to technology, many business owners feel like they are on their own. They try to handle all of the IT needs themselves, and often end up with a lot of headaches.

But when it comes to information technology (IT), businesses have a lot of options. They can hire an in-house team, outsource to a third-party provider, or use a hybrid approach of first line, second line or third line support services. 

All of these options have benefits and drawbacks, but today we’re going to focus on the benefits of using external IT support services. Many businesses don’t realise just how much value they can get from outsourcing their IT services to managed service providers.

By outsourcing their IT management needs to a professional external IT company, business owners can enjoy a number of benefits that would be hard to find elsewhere. In this blog post, we’ll look at the top benefits of using an external IT support provider.

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1. Increased efficiency and productivity

In today’s business world, outsourcing IT needs has become increasingly popular. There are many reasons for this, but the two most common are increased efficiency and productivity.

When businesses outsource their IT needs, they can focus on their core competencies and leave the IT to the experts by tapping into a pool of highly skilled IT professionals who can provide the expertise and resources needed to keep business operations running smoothly. Outsourcing IT needs can also help businesses save money, as they can avoid the costly process of recruiting, training and retaining in-house IT staff. This can lead to increased efficiency as the business is able to focus on what it does best.

In addition, outsourcing IT needs can also lead to increased productivity. This is because businesses that outsource their IT services often have access to the latest technology and expertise from within the IT industry. As a result, they can complete tasks more quickly and effectively which can grant them a much needed competitive edge.

By using external IT services and outsourcing your IT needs, you can focus on your core business functions and leave the technical details to the experts.

2. Improved security

Any organisation that relies on computers and data needs to have a strong security protocol to protect its information. While internal IT departments can provide some level of security, external IT services can offer a number of advantages in terms of security.

Firstly, external IT services, like an IT support company, are often better equipped to deal with sophisticated attacks as external IT providers are typically more experienced in cybersecurity than in-house staff. They have access to a wider range of tools and resources, which they can use to identify and resolve issues more quickly, and also possess the expertise to stay up-to-date on the the latest security threats and to quickly respond to any incidents.

Secondly, external IT services can provide redundant systems that can keep businesses up and running in the event of a cyber attack, as well as insurance that covers the costs of any damages caused by a data breach. This can provide peace of mind for businesses that are concerned about the financial impact of a security incident.

Finally, external IT support services can help businesses to create a comprehensive security plan that includes regular testing and updates. Many even come with a cyber security checklist that can be supplied to make sure that every aspect of a small businesses security is watertight. This can give businesses a higher level of protection against the ever-evolving threats and security breaches. By leveraging the benefits of external IT support services, a business owner can learn how to improve their overall security posture and protect their information from even the most sophisticated cyber security threats.

3. Cost-effective

Most businesses today rely heavily on technology, and as a result, many companies find it necessary to invest in an IT department. However, this can be a costly endeavour, especially for small businesses. One way to reduce costs is to use external managed services.

External fully managed IT support services can provide a number of cost-effective benefits for businesses. Perhaps the most obvious benefit is that it can help to free up internal staff resources. Rather than having to hire and train new staff, businesses can outsource their IT needs to an external provider. This can also help to reduce the business’s overhead costs.

In addition, external IT services can provide access to a support team of experienced professionals who are familiar with the latest technologies and trends. This can help businesses to keep pace with the competition, avoid costly downtime and benefit from improved service quality by supplying an upper level management team with IT tech support that can further the business goals.

Finally, external IT providers often offer flexible pricing options that can be tailored to the specific needs of the business. For all these reasons, the benefits of external IT support services works out as a cost-effective solution for businesses of all sizes.

4. Scalability

For businesses looking to scale, external IT services can be a game-changer. By partnering with an external IT provider, businesses can tap into a wealth of resources and expertise that would otherwise be unavailable.

External IT providers can help businesses to implement and manage complex IT systems, freeing up internal resources to focus on other areas of the business. They can provide the technical expertise that businesses need to expand their operations. This includes helping businesses to set up new servers, networks, and applications.

External business IT services can also help businesses to manage their growth by providing help desk support and overseeing data backup or data migration tasks.

Plus, external IT services can help businesses to save money on operating costs by building and evaluating a businesses IT strategy. This is because they can provide economies of scale, which means that businesses can save money by using the same IT infrastructure as other businesses.

Finally, an additional benefit of external IT services is that they can help businesses to improve their customer service. This is because they can provide 24/7 support and offer a variety of value-added services.

By working with an external IT provider, businesses can focus on their core competencies and leave the heavy lifting to someone else. And in today’s competitive business environment, external IT services can give businesses the edge they need to succeed.

5. Expertise

With years of experience in providing IT support services, external providers have the expertise and knowledge to help you get the most out of your technology investments.

External IT services are experts in the field of information technology. They specialise in the design, implementation, and management of IT systems and external IT support providers can offer a wide range of services for a variety of business needs – from an IT health check, to help desk support, to data storage and recovery.

They also possess years of experience in managing complex IT infrastructure projects, making them an incredibly valuable resource for businesses of all sizes.

By outsourcing IT functions to an external service provider, businesses can save money and time and keep up to date with the latest business technology trends, all whilst ensuring that their systems are secure and meet regulatory compliance requirements.

Plus, one of the most important benefits of their expertise is the peace of mind that comes with knowing your IT system is being managed by experts. With external IT services, you can be confident that your computer networks are being monitored and maintained 24/7, and that any problems will be quickly identified and resolved.

Looking for your own reliable external managed services provider?

Then you need to talk to our dedicated team. At Binary Blue, we have over 15 years of experience in providing businesses with the support they need to make the most of their technology.

We can provide everything from network maintenance and repairs, to software installation and advice on how to use new technologies more effectively. Contact us today for a free no-obligation chat, and let us show you how we can help your business grow.