In-House vs Outsourcing: Your IT Support Guide

Making the choice between an in-house team of IT support and external IT support can seem difficult. There is little doubt that IT outages are expensive. IT disruptions and operational inefficiencies cost UK firms between £4,000 and £200,000 per hour, so it’s critical to examine your options.

There are numerous things to think about, so choosing the best option for your company is crucial. Since we started providing outsourced IT assistance 20 years ago, we have spoken with thousands of businesses as they considered their alternatives. Outsourced and in-house IT each have advantages over the other.

This article will examine the benefits and drawbacks of in house vs outsourcing for your core business functions.

What is an outsourcing team?

The external repair of an IT or technological problem is known as outsourcing IT help. When a business that looks after your systems needs to come onsite, you will meet them there. You will call them to address the issue remotely. You can choose which supplier or IT outsourcing company to work with, but you cannot select or employ their engineers or technicians.

An IT department or IT specialist operating on-site at your company is known as in house IT support. You have complete control over the person or group because you will be hiring them. They are in charge of resolving any issues you may have.

In house vs outsourcing: what are the benefits of an outsourcing team?

Outsourced IT has the advantages of lower total expenditures, fixed monthly charges for simple budgeting, and more scalability. There may be a little notice period in your contract, allowing for greater flexibility.

Due to their extensive knowledge and access to greater resources due to the scale of their operations, outsourced IT typically has dealt with the majority of IT obstacles before, enabling problems to be resolved quicker than most in-house teams. Additionally, 24/7 coverage is provided by outsourced IT, which reduces outages.

1. Cost effective

With in-house workers, you’ll be in charge of giving your employees a salary in exchange for their labour. When you hire a dedicated outsourcing team, a third party contractor will take care of all wage payments; you just pay the business for the service.

However, from a human resources perspective, you are only accountable for the pay and benefits of your direct employees, not those who perform work through an external supplier. How much you pay for the position will depend on the nature of the work and a host of other criteria.

There are expenses related to purchasing office supplies and equipment for an in house team. The issue of providing personal time off (PTO), holidays, and sick leave also needs to be addressed. These perks must be offered to your in-house team members as well.

All these expenditures for IT support will be covered by the outsourcing firm if you choose to outsource. They will take care of any supplemental expenses for their staff members working on your project, saving you the trouble.

2. Experienced team

The amount of expertise necessary for the jobs you need will also influence your choice between hiring in-house staff and outsourcing. You might be able to delegate the assignment to a single employee if it is straightforward.

It’s quite improbable that a single in-house employee would be able to match the pooled talents and experience of an outsourced organisation if the services you need are more complex in nature.

An outsourcing company may be able to offer you specialised software development services such as Cloud services and data security, which can offer peace of mind that a dedicated team is handing your IT support if you are lacking in on site availability.

3. Scalability and business growth

Businesses can concentrate on their core strengths and company expansion by outsourcing. Hiring an outsourcing team frees up your internal staff to completely concentrate on other project requirements. According to Deloitte, outsourcing helped 78% of the organisations standardise and streamline their business processes.

Utilising development services for outsourcing enables you to delegate time-consuming chores to the outside team. By outsourcing, your team can also get a second view on your programme. You’ll be in a better position to decide on your primary company initiatives as a result.

4. Availability

If you decide to hire an employee in house, they will only be accessible during business hours. When they are ill or on vacation, they can also be unavailable. To fill in for them while they’re away, you’ll need to identify, train, and prepare a backup team member.

You can always request this kind of availability outside of regular business hours when outsourcing. You’ll always be covered if you do it that way.

Depending on the type of business you run and the size of the task you need, you’ll need to decide whether to carry out a certain activity internally or outsource it. In general, choosing to outsource your IT support firm will give you more cost-effectiveness and flexibility. You might have greater direct control over the person by adding in house specialists or an in house project manager.

So – should I outsource or keep my in-house team?

In the end, it’s all about your business and the task you have to finish. Outsourcing might be the solution for you if you want to save money, have innovation without the headache of finding and managing an employee while yet having some degree of influence over how the work is done. When you outsource software development you can rest assured that a team of experts are consistently on hand to update and moderate your latest IT systems.

Looking for an experienced outsourcing team for IT support?

There is no need to look somewhere else if you need professional, high-calibre IT help for a small business than Binary Blue. We provide numerous small business IT services, such as:

• Cloud services
• Remote work support
• Data security and management
• Server installation

You can be sure that your IT systems are in good hands since our team of knowledgeable specialists are available at all times to offer guidance and assistance. As a Microsoft Gold Certified Partner, Binary Blue possesses the knowledge and abilities to support your success.

Contact us today to find out more about our small business IT support packages!