Making the choice between an in-house team of IT support and external IT support can seem difficult. There is little doubt that IT outages are expensive. IT disruptions and operational inefficiencies cost UK firms between £4,000 and £200,000 per hour,
As the single point of contact (SPOC) for normal interactions between users and IT, an IT service desk is an essential part of an organisation’s IT department. To optimise productivity, many small firms outsource IT support services tasks to a
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