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One of the reasons businesses outsource their IT work is to have access to more IT experts with the necessary experience and knowledge. For most companies, acquiring them might be difficult.

In general, outsourcing services are when a firm hires a local, national, or even foreign organisation or person to provide business IT support for a portion of its commercial operations. Companies outsource their IT desks for a number of reasons ranging from customer services to security services and data protection.

In this guide you’ll find all the IT outsourcing statistics and outsourcing trends from the IT industry you and your business need to know about.

What is IT outsourcing?

IT outsourcing is the process of entrusting a portion or all of a company’s IT needs, such as infrastructure management, strategic planning, network operations and service desk management, to an outside service provider.

A completely managed service is when an IT outsourcing provider assumes full responsibility for all IT upkeep and support. Another option is for them to supplement an internal IT team; this is frequently referred to as co-sourced IT assistance and is typically a strategy used by larger organisations.

A business may utilise many service providers to offer various IT components, or it may use one supplier for all of its needs.

5 IT desk services outsourcing statistics you should know about

Global IT services market overview

Precedence Research estimates that the value of the worldwide IT outsourcing industry market will reach around USD 1.06 trillion by 2030, up from an estimated USD 530.15 billion in 2021 and expanding at a CAGR of 8.06% from 2022 to 2030.

The global outsourcing market is currently driven by the expanding e-commerce industry and rising smartphone usage. 

As it helps to cut down on the time spent on these operations and the costs incurred by these businesses, many businesses outsource their IT desk or after-sales services to other businesses. Additionally advantageous, it aids in sharpening the attention on the essential operations of the company.

IT skills shortages around the world

According to management consulting firm Korn Ferry, world leaders in technology China and the US may soon experience a severe lack of IT workers. With 1 million predicted IT experts by 2030, India will have the chance to assume the top spot as the technologically advanced country in the world.

IT outsourcing will become even more strategically important to the US and China’s future development if internal solutions to their IT skills shortages are not found, which currently appears doubtful.

Cloud computing

The global market for cloud computing is predicted to have reached 490 billion dollars in revenue in 2022 as it keeps expanding. This includes services offered by public cloud providers for business operations, platforms, infrastructure, software, management, security, disaster recovery services and advertising.

A cloud deployment approach called a “public cloud” provides computer services through the internet. In this cloud computing approach, various businesses share the physical hardware.

One of a public cloud’s numerous advantages is that services are provided to users on a pay-as-you-go basis. As a result, there are no ongoing expenses for maintaining on-premise hardware and application infrastructure, which would otherwise require upfront investments. Instead, the managed security services are maintained by the cloud service provider, and customers only pay for the services they really use.

Which sectors rely most on IT outsourcing?

The likelihood of a corporation to use outside service providers depends on the industry it operates in. 

Nearly 60% of businesses on average across sectors outsource app development. Retail/wholesale businesses come in second at 60%, followed by the financial services sector at 72%. Companies in the healthcare industry are included farther down the list with a relatively low 31%.

Computer Economics

Source: Computer Economics

IT-Service exports by country

Information and communications technologies (ICT) are primarily exported from nations with sizable or established economies, such as India, the United States, China, the United Kingdom, Ireland, and Germany.

Finland and Ireland are examples of high-income European nations that rely heavily on retail IT services for their service exports, while Ukraine and Belarus are examples of low- and middle-income nations. More than 30% of the export services offered in these nations are in the field of information technology.

Examples of other non-European nations that export a significant portion of IT services include India, Israel, Pakistan, and Armenia.

IT service desk outsourcing and support services from Binary Blue

At Binary Blue, we can offer proficient, economical, and effective technical support.

Our team is available 24/7 to help you with any technical issues you might be experiencing since we understand how important it is to keep your business running smoothly.

Technical assistance can be outsourced to save money, which is a great way to boost productivity inside your company.

We are industry leaders with extensive expertise in a variety of IT services for small businesses, including:

Contact us today for more information on our small business IT support services.

IT outsourcing FAQs

Why should you outsource IT services?

Cost is the primary justification for outsourcing your business’s IT. By avoiding the need to hire more staff, extend the hours that present staff are working, and purchase new software every time technology advances, outsourcing can help a business save money.

However, you should always check your service provider contract to ensure you’re only paying for the IT services your business currently needs.

When should you outsource IT services?

The moment has come to outsource your IT if your business has experienced cost challenges and downtime because of hardware and software problems. A business process outsourcing IT company is the ideal alternative if your business is too small to establish an IT department or you simply want to save money by doing without any IT staff.

What do IT outsourcing companies do?

Today, businesses can outsource a variety of jobs or services. Information technology services including programming, application development, and technical support are frequently outsourced. They commonly contract out call centre and customer service duties.