In an era where technology evolves at a breakneck pace, businesses face the constant challenge of keeping their IT operations streamlined and up-to-date. Outsourcing IT services has emerged as a strategic move for numerous companies seeking efficiency and innovation.

Information technology is the most outsourced industry and business department, with 37% of IT operations being outsourced and an average IT department budget of 13.6% allocated to outsourcing.

It is, of course, an exciting proposition. For business efficiency, obtaining valuable IT services is essential. It safeguards a company’s data while enabling it to remain at the forefront of contemporary technology.

In this blog post, we will delve into some key outsourcing advantages and risks associated with outsourcing IT services, providing valuable insights for organisations contemplating this critical decision.

What are IT outsourcing services?

The effective delivery of application services, infrastructure solutions, and business processes enabled by IT through the utilisation of outside service providers is known as IT outsourcing.

In addition to software as a service (SaaS), software development, utility services, and cloud-enabled outsourcing, outsourcing also helps clients choose the best IT service providers, create strategies and plans for sourcing, negotiate contracts that work, and oversee agreements for long-term, mutually beneficial partnerships with outside suppliers.

The concept is straightforward: rather than hiring an in-house team, outsource your IT-related needs to an outsourcing provider with a larger talent pool.

Benefits of Outsourcing IT Services

So now you know what IT outsourcing companies can do, let’s take a look at some of the many benefits they can offer!

Cost Savings

70% of companies find outsourcing cost-effective.

One of the most compelling reasons for outsourcing is the potential for significant cost savings. Companies save on the expenses associated with hiring full-time employees, including salaries, benefits, and ongoing training. By paying only for the services they need, a business owner can better allocate resources to other strategic areas.

Access to Specialised Expertise

Outsourcing gives companies access to world-class capabilities and specialised knowledge that may be too expensive or rare to develop in-house. It allows businesses to leverage the expertise of seasoned professionals who are up-to-date with the latest technologies and industry standards.

Scalability and Flexibility

IT outsourcing provides the flexibility to scale services up or down according to business requirements without the need to hire or fire employees. This adaptability ensures that the IT capabilities of a company align perfectly with its evolving needs and demands.

Focus on Core Business Activities

With outsourced IT services, companies can focus on their core competencies and growth strategies without being bogged down by IT-related concerns. This enables more innovation and contributes significantly to the companies’ value proposition.

Top Quality Equipment

One more useful advantage of hiring a third party to handle your IT needs is that you won’t have to shell out thousands of pounds for pricey hardware and software that you might need for a few jobs each year. Businesses that provide IT outsourcing services will handle everything so you can obtain the best IT products available.

Risk Management

Working with full-cycle IT companies will probably involve them sharing the risks associated with service outages with you in addition to offering disaster recovery, data management and data storage security services. It is advised that you sign an agreement with this included in it.

Risks of Outsourcing IT Services

Of course, with the benefits of IT support services there are a small number of risks as well:

Loss of Control

A primary risk of outsourcing IT functions is a loss of control over those services. Businesses need to establish strong communication channels and set clear expectations to make sure there are no hidden costs, mitigate this risk and ensure seamless operations with the outsourcing company.

Security and Privacy Concerns

Outsourcing IT services may pose potential security and privacy risks, especially when sensitive data is involved. It is crucial for companies to assess the security protocols of the IT service provider and ensure a legal framework that safeguards confidentiality and data integrity.

Dependence on the Service Provider

By outsourcing IT functions, businesses can become overly dependent on their service providers. This dependency can lead to vulnerabilities, particularly if the service provider encounters disruptions in their operations or discontinues certain services.

Should I outsource IT services?

If you do your research and find a reputable IT services company who has a proven record of success when it comes to outsourcing, you should certainly consider outsourcing and the many benefits it could bring to your business.

While outsourcing IT services can offer numerous benefits like cost savings, access to expertise, and enhanced focus on core business areas, companies must also consider the risks of loss of control, privacy concerns, dependency, and potential communication issues. 

By carefully analysing both benefits and risks, organisations can make informed decisions that align with their strategic objectives and operational needs.

As mentioned before, expertise in the market is one of the most crucial qualities to seek for in an IT service provider. Make sure the business you’re dealing with is knowledgeable about your sector and has the experience needed to address your particular requirements. 

To gauge a potential provider’s level of experience, find out about their previous projects and clientele.

Looking for reliable IT support services?

It is hard to contest the fact that outsourcing is an effective instrument in the field of information technology. Surprisingly, most of the time it makes sense to contract out IT jobs and responsibilities to people who are more qualified, efficient, and cost-effective. 

But not everything about outsourcing IT is sunshine and rainbows. There are a couple issues with this method that could get in the way.

We strongly advise you to consider all the benefits and drawbacks of outsourcing before making a decision. However, you don’t have to accept that you won’t be able to completely eliminate all dangers connected to outsourcing. 

Avoid these hazards by choosing an outsourced service provider like Binary Blue.

Binary Blue have been providing IT support to a number of small businesses for over five years, our complete care ethos makes sure all your IT needs are covered.

We are experts in 1st and 2nd line support, cyber security, IT migrations and IT management.

Contact us today to find out more about our small business IT support packages!


What are the benefits and risks of outsourcing IT services

Which IT services should be outsourced?

Any organisation must prioritise the management and protection of its data. By contracting out these services, your company can delegate responsibility to qualified experts. This gives you more time and resources to devote to expanding your company.

When should you outsource IT services?

Outsourcing might be a better choice for you if you’re trying to cut costs or relieve yourself or your staff of some IT-related responsibilities.

What are the areas of IT outsourcing?

The most highly sought areas of IT outsourcing are technical support, software development, infrastructure management, cybersecurity services and cloud services. These are all considered as essential services.