Man with a headset on at work

What is 2nd Line IT Support?

When it comes to IT support, a tiered approach is useful. This is because certain problems can be solved by lower-level technicians, while others require the expertise of a higher-level technician. In this way, businesses can save money by resolving

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Key IT Support Statistics To Know in 2022

When it comes to IT support, there are many key statistics available to show us exactly how the industry is taking shape. However, it’s not always easy to pinpoint what these numbers mean without doing some digging, which is why