When we first began working with the Garden Centre we took over the general day-to-day running of their IT. This included things like the management of email accounts, and the installation of general operating system updates and fixes.
However the more we got to work alongside them, we began noticing a bigger problem that needed an entire infrastructure remap.
Alongside our WiFi overhaul saving staff time, and making their work more efficient to allow them to focus on other duties, we’ve also provided a number of additional benefits.
We simplified IT for staff by enrolling them in training, which made the overall user experience friendlier and much more natural. We installed a brand new VOIP phone system, servers, and provided staff with new laptops which came preinstalled with our own software library. To continue making things as seamless as possible we also worked with a third-party to install an EPOS system that made both the customer and staff experience more efficient.
Perhaps most importantly, as the Coronavirus pandemic struck we also enabled the garden centre to have eCommerce capabilities and a heightened customer experience through leveraging the brand new VOIP phone system and integrating eCommerce into their website. Customers were able to phone the garden centre to continue asking for advice, buy from the centre online, and then receive deliveries made by the garden centre’s own staff. This kept members of staff employed, and gave the centre a much needed source of income, as well as community connection, throughout the pandemic.
Overall our continued work alongside the garden centre has cemented us as their chosen IT partner. Our work has had tangible results, including a % increase in sales, and % in staff productivity.
Intangibly, our work has resulted in the centre running at its maximum efficiency by having a seamless EPOS and VOIP phone system, brand new eCommerce capabilities, and a much more securer, streamlined IT network which benefits and supports all the garden centre does as it continues to balance both a digital and physical presence.